FAQ
PupVibe Order & Product Support
Ordering
When will my order ship?
Our team typically needs 1–2 working days to package and ship complete orders. For specialized pet products like heavy-duty harnesses or custom-printed apparel, processing may take 3–4 working days. Orders placed after 3:00 pm EST on Friday or during weekends will ship on the next business day.
Our team typically needs 1–2 working days to package and ship complete orders. For specialized pet products like heavy-duty harnesses or custom-printed apparel, processing may take 3–4 working days. Orders placed after 3:00 pm EST on Friday or during weekends will ship on the next business day.
Where do you ship to?
PupVibe offers worldwide shipping for all pet products. International delivery times vary by location, and customs fees or import taxes may apply to orders outside the US.
PupVibe offers worldwide shipping for all pet products. International delivery times vary by location, and customs fees or import taxes may apply to orders outside the US.
Order inquiries?
For questions about your order, use the contact form on our [Customer Support page](link here).
For questions about your order, use the contact form on our [Customer Support page](link here).
Product Questions
How are materials sourced?
We prioritize ethical and eco-friendly sourcing. Most materials—including durable fabrics, leathers, and hardware—are sourced from local suppliers to support regional artisans and reduce carbon footprints.
We prioritize ethical and eco-friendly sourcing. Most materials—including durable fabrics, leathers, and hardware—are sourced from local suppliers to support regional artisans and reduce carbon footprints.
Are product colors accurate in photos?
Colors in our product images are representative, but slight variations may occur due to material dye batches or monitor display settings.
Colors in our product images are representative, but slight variations may occur due to material dye batches or monitor display settings.
Returns & Damages
Return policy?
View full details on our [Returns & Exchanges page](link here).
View full details on our [Returns & Exchanges page](link here).
Damaged item upon arrival?
If your order arrives damaged, contact us immediately via our support form. We ensure secure packaging but will assist with replacements or refunds.
If your order arrives damaged, contact us immediately via our support form. We ensure secure packaging but will assist with replacements or refunds.
Payment Options
Does PupVibe offer cash on delivery?
We currently do not offer cash on delivery, but we accept major credit cards, PayPal, and buy-now-pay-later services for secure transactions.
We currently do not offer cash on delivery, but we accept major credit cards, PayPal, and buy-now-pay-later services for secure transactions.